What are the Key Holder Coaching Groups?
For cafe owners, the way you and your coffee shop grow is determined by how you are supported and nourished by community. The trouble is most owners are isolated, stressed, and are in desperate need o...
26 Aug 12min
622: Lifting Up Coffee Farmers w/ Ben Carlson of Long Miles Coffee!
In coffee we can often question the impact of our efforts. Over time though, small consistent steps in the right direction can not only carry you over many miles, it can transform you and those for wh...
25 Aug 55min
SHIFT BREAK! What It Means To Have Integrity In Our Work
Integrity is hard to identify unless you are actively looking for and working on it. But what is "it"? Well, in some ways it is consistency, but that is not enough. Integrity is more than production o...
20 Aug 12min
621: Managment, Supply Chain, and Building Great Teams w/ Ewelina Kania!
In order to provide excellence in the cafe, we need to focus on people. Building, caring for, and managing a team is the cornerstone of any great cafe. The potential of your coffee and hospitality dep...
18 Aug 48min
SHIFT BREAK! Challenge and Affirmation: Why You Need Both In Your Coffee Shopp
If we know anything it is that striking a balance in our communication is very difficult. It often feels like we are neglecting affirmation for fear of not addressing issues, or we neglect addressing ...
14 Aug 9min
620: Creating Spaces For Joyful Hospitality w/ Mo Maravilla of Studio Tigre
As we continue to see specialty coffee shops grow and expand into the furthest reaches of the globe, one thing remains an enduring value to customers. That feeling of belonging. A sense that the hospi...
10 Aug 53min
Special! Interviews From Coffee Fest Chicago 2026! w/ Lan Ho (Fat Miilk), Miranda Haney (Barista Friend), Asia Vo (Loba Pastry and Coffee))
Every Coffee Fest we sit down with presenters and speakers to talk about their field of expertise and learn from their experience in coffee. This time we had a wonderful time talking with three profes...
10 Aug 43min
SHIFT BREAK! Walking Out Effective Leadership and Management
Leading and managing are only as effective as your knowledge and understanding of the who, what, and why of your cafe. Sadly many people with the title of manager or in positions of leadership are goi...
7 Aug 14min
