Ep 23 - Avoiding Using Crutches
Send us Fan Mail There are many tools at the disposal of an emergency telecommunicator: radios, GPS locations of units, computers to double-check the work, advanced phone systems. These are all good a...
15 Juli 202429min
Ep 22 - Butterfly
Send us Fan Mail Some of us have been emergency operators for more than a decade, and some of us are still working out our first few years and getting our feet. But there are a small number of people ...
8 Juli 202453min
Ep 21 - How to Survive a Bad Call
Send us Fan Mail Everyone who works long enough as a first responder, be it police, fire, EMS, or a telecommunicator, will eventually have calls where it gets really tough to continue as if everything...
1 Juli 202429min
Ep 20 - Active Listening
Send us Fan Mail When a caller is on an emergency 911 line, there are sometimes only minuscule indicators of what is going on; sometimes the caller isn't able to speak freely, sometimes they may not e...
24 Juni 202430min
Ep 19 - How Hollywood Gets It Wrong
Send us Fan Mail For most people, emergency communications are an amorphic group of people who are there when you need them, but much thought is not given to it when things are working well. Over the ...
10 Juni 202439min
Ep 18 - A Conversation About Records Management
Send us Fan Mail One of the most important tools in a law enforcement officer's kit is not the gun, or the nightstick, or the squad car. Rather, it is the ability to have vast amounts of data at their...
3 Juni 202438min
Ep 17 - The Mentality of a CTO Part II
Send us Fan Mail Perhaps the most challenging and rewarding role you will take on in the emergency communications field is that of a trainer; those valiant souls who not only endure the struggles of t...
27 Maj 202426min
Ep 16 - The Mentality of a CTO Part I
Send us Fan Mail Perhaps the most challenging and rewarding role you will take on in the emergency communications field is that of a trainer; those valiant souls who not only endure the struggles of t...
20 Maj 202426min
