Ep 14 - Taking the Plunge into Leadership
Send us Fan Mail Many emergency services around the country were depleted of staff after the devastating effects of both the Covid-19 pandemic and the 2020 Riots, which saw personnel numbers drop as p...
6 Maj 202434min
Ep 13 - P.E.D. Policies
Send us Fan Mail It is early in the morning at four a.m. and there hasn't been a call at your station in a quarter hour, and you desperately try and keep your eyes open until the dayshift comes in to ...
29 Apr 202436min
Ep 12 - It's Not Personal; It's Business
Send us Fan Mail During one's career as a telecommunicator, you are bound to hear a lot of very horrific insults and cruel words levied against you personally, even while you work to try and assist th...
22 Apr 202431min
Ep 11 - Telecommunicators' Week 2024!!
Send us Fan Mail Once a year in the United States, the hard-working men and women behind the headsets of emergency call centers all across the nation are celebrated for the tremendous work and sacrifi...
15 Apr 202434min
Ep 10 - From the Mouths of Babes
Send us Fan Mail Young callers are a frequent occurrence as emergency call centers, and they provide their own unique challenges and opportunities when assisting them. It also can allow the operator t...
8 Apr 202427min
Ep 9 - Non-Emergency Reporting
Send us Fan Mail In many departments across the nation, some police reports have been moved to being done either over the phone or online. These non-emergency calls, typically those which are not in p...
31 Mars 202426min
Ep 8 - Active vs Passive Dispatching
Send us Fan Mail The emergency dispatcher's world is one filled with decisions which must be made in half a heartbeat, where the outcome can lead to tremendous success or terrible failure: do I send m...
25 Mars 202428min
Ep 7 - The Invisible Line
Send us Fan Mail In any large enough group of people, there are bound to be those who feel disconnected from others and from the organization as a whole. So too it sometimes is with Emergency Communic...
18 Mars 202434min
