The Ins and Outs of Dispatch Life Support
Meridith brings on Gary Galasso to discuss Dispatch Life Support, its history, its scope, and tips for doing it right.
4 Aug 202529min
All About Mentoring and the Mentor Course
Meredith invites Jonny McMullan and Louise Todd from Priority Dispatch's UK office to talk about mentorship in Emergency Communications, how they're running their mentor program, and what you can do i...
14 Juli 202535min
All About Assigning Field Responses to Determinant Codes
Who needs to be in the room when deciding what response goes to what Determinant Code? What do most centers get wrong? Is there a best way to do it? Meridith brings on Brian Dale to share his decades ...
23 Juni 202532min
What Qualities Make for an Excellent Police Dispatcher
Guest host Bobby Benton brings Mark Von Behren on to talk about the qualities that make a police dispatcher exceptional, both from a dispatch and a leadership point of view.
2 Juni 202517min
QA: The Concept of Reasonableness
Meridith invites Brian Dale on the podcast to talk about reasonableness in QA and why it's such a critical concept as Qs deal with Case Review.
19 Maj 202538min
Live from NAVIGATOR ft. Dispatch in Depth and Within the Trenches
This week we're giving you a taste of the IAED's NAVIGATOR Conference! Meridith joins up with Becca Barrus from Dispatch in Depth and Ricardo Martinez from Within the Trenches to get community takes f...
5 Maj 202541min
How to Communicate with Child Callers
Meridith and Jose use the Principles of Emergency Medical Dispatch and their own years of experience to break down communicating with child callers.
14 Apr 202527min
How to Create an Effective Policy for Gone-on-Arrivals
Meridith invites Brian Dale on to discuss what Comm. Centers should do when responders arrive at a scene and can't locate the first-party caller who asked them to come.
24 Mars 202533min
