How Quality Performance Review Works
Meridith invites Luke Barritt, a Project Manager for QPR, to share with our listeners what Quality Performance Review actually does, who it's for, and how it helps agencies across the nation improve a...
6 Jan 202529min
What You Didn't Know About Priority Dispatch's Sales Team
Meridith invites Alda Garcia, Sales Operation Manager for Priority Dispatch, to tell you exactly how PDC's sales team can help your center meet its goals, create excellence, and fix problems. For more...
9 Dec 202417min
How the Protocols Evolve Because of Users Like You
Meridith invited Dr. Jeff Clawson to tell the background of how various parts of the protocols came to be. Join them to hear some history, insights, and just all around great stories about Emergency D...
11 Nov 202432min
All About the IAED's Emergency Telecommunicator Course
Meridith invites some heavy hitters from the International Academies of Emergency Dispatch (Pam Stewart, Senior Director of Operations, Eric Fayad, Associate Director of Instructor Services, and Bonni...
28 Okt 202430min
All About Emergency Mental Health Dispatch and Protocol 41: Caller in Crisis
Meridith invites Jim Marshall, CEO of the 911 Training Institute, and Darren Judd, a Protocol Expert from Priority Dispatch Corp., to talk about Protocol 41: Caller in Crisis and Emergency Mental Heal...
14 Okt 202441min
How to Navigate Change Management
President of Priority Dispatch, Brian Dale, joins Meridith to speak on a topic that he's particularly passionate about: Change Management. When your center goes through change, how do you handle it? C...
30 Sep 202441min
How Advanced SEND Works
Guest host Bobby Benton invites Protocol Expert Darren Judd to discuss how Advanced SEND streamlines dispatch processes for officers on the scene. They give examples and go into details regarding a ch...
16 Sep 202417min
How the Emergency Rule Really Works
Meridith invites Gary Galasso and Chris Bradford to help her explain what the Emergency Rule is, when it should go into effect, when it shouldn't be used, and tips and tricks for making sure it's bein...
2 Sep 202422min
