Bridging technology and humanity: Bruce Temkin on Ai, Customer Experience and human-centric leadership
In this episode of The CXPod, Merete and Joanna welcome Bruce Temkin, a thought leader in customer experience and AI. The conversation explores the intersection of technology and humanity, discussing ...
8 Maj 202544min
AI whispering and how to adapt to "machine customers" with Sirte Pihlaja
In this episode, Merete, Joanna, and Sirte Pihlaja discuss the evolving landscape of customer experience (CX) and the significant role of artificial intelligence (AI) in shaping it. Sirte, known as th...
24 Apr 202546min
Shaping Stronger Connections: Listen to Carina Dalquist Valbøll from SATS talk about Customer Service, Community, and AI in Fitness
In this episode of the CX pod, Merete and Joanna welcome CarinaDalquist Valbøll, the Nordic head of customer service at SATS, to discuss theunique challenges and strategies in the fitness industry. Th...
10 Apr 202540min
Crafting Exceptional Customer Experiences: Data-Driven Insights with Miriam Agnese
In this episode of the CX pod, Merete and Joanna welcomeMiriam Agnese, the head of analytics at Allente, to discuss her journey intocustomer experience and the importance of data-driven decision-makin...
3 Apr 202542min
CX awareness in Lithuania, and the balance between digital transformation and human interaction - with Gitana Veličkaitė-Remeikienė
In this episode, Merete, Joanna, and Gitana Veličkaitė-Remeikienė discuss the evolving landscape of customer experience (CX), sharing personal stories and insights. Merete opens with a positive custom...
27 Mars 202536min
CX from a B2B perspective and the future of experience measurement, with Anna-Maija Tanninan
In this episode of The CXPod, hosts Merete and Joanna welcome Anna-Maija Tanninen, a B2B customer experience expert. They discuss the unique challenges and opportunities in B2B customer experience, th...
20 Mars 202537min
Transforming Customer Experience: Insights, AI Challenges, and the Power of Design - with Ronny
In this episode of The CXpod, Joanna, Merete, and Ronny Ellefsen discuss the evolving landscape of customer experience, focusing on the importance of qualitative insights, the challenges of integratin...
13 Mars 202538min
The intersection of CX, brand strategy, and media dynamics - with Eirik Ekrann
In today´s episode of the CX Pod, Merete and Joanna welcome Eirik Ekrann, managing director of Ipsos Norway, to discuss the intersection of customer experience, brand strategy, and media dynamics. Th...
6 Mars 202535min
