The shift from produc centric to customer centric approaches in B2B with Torben Degn, CEO of Customer Agency
In this season 4 premiere episode (!), Joanna and Merete discuss the upcoming Nordic B2B Customer Experience Conference with Torben Degn, CEO of Customer Agency. They explore the evolution of customer...
27 Feb 202535min
Season Finale: Customer journey management, the evolving definitions of customer experience and understanding both customer and business perspectives - with Esa Nettamo
In this episode of the CX Pod, hosts Merete and Joanna celebrate the two-year anniversary of their podcast with guest Esa Nettamo. They discuss Esa's journey from design to customer experience, the im...
26 Dec 202455min
Aligning customer needs with business strategy, the role of data and operationalizing CX across organisations, with Helge Tennø
In this episode of the CX pod, Joanna and Merete discuss the recent International Customer Experience Awards and welcome Helge Tennø, a customer experience expert. They explore Helge's journey into t...
19 Dec 202455min
The importance of complaint management, the role of VOC programs and what the future looks like, with Michael Brandt
In this episode of the CX Pod, hosts Merete and Joanna welcome Michael Brandt, a seasoned expert in customer experience. They discuss Michael's journey in the field, the importance of complaint manage...
12 Dec 202450min
The importance of nurturing customer relationships and the challenges companies face in truly becoming customer centric - with Mikkel Korntvedt
In this episode of the CX Pod, Merete and Joanna welcome Mikkel Korn Tved, a seasoned expert in customer experience (CX) and customer-centric business development. Mikkel shares his extensive backgrou...
5 Dec 202452min
The evolution of Customer Experience, with Andrew Carothers from Cisco
In this conversation, Andrew Carothers from Cisco discusses the evolution of customer experience (CX) within the company, emphasizing the importance of digital transformation and the integration of AI...
28 Nov 20241h
CX in the retail industry, and from a sustainability perspective, with Mike Robinson
In this episode of the CX pod, hosts Merete and Joanna welcome Mike Robinson, a seasoned professional in the retail and customer experience space. Mike shares his journey from a small town in Pennsylv...
21 Nov 202454min
A researcher´s take on CX from a consumer and student perspective, with Patrik Stoopendahl
In this episode of the CXPod, hosts Merete and Joanna engage with Patrik Stoopendahl, a researcher from Lund University, to explore the evolving landscape of customer experience (CX) and its integrati...
14 Nov 202455min
